Privacy policy

The White Palace is a homestay in Bhuj, Kutch, Gujarat. For this policy we are the “data fiduciary”: we decide why and how your details are used. You can reach us at:

• Email: stay@thewhitepalace.in
• Phone and WhatsApp: +91 99251 96142
• Address: The White Palace, Airport Ring Road, Yogeswar Nagar, Bhuj, Gujarat 370001

When you send an enquiry or a message: your name, phone number, email (if you give it), the dates, guests and room you ask about, the ages of any children, and anything you write in the message.

When you stay with us: the details on your bill, and a copy of a government photo ID for each adult, which places to stay in India must keep. Foreign guests also give passport and visa details for Form C, as the law requires.

When you browse the site: if analytics is switched on, anonymous information such as the pages you visit and the kind of device you use. It does not identify you.

We do not collect card or bank details on this website. Payment is taken at the homestay.

• To reply to your enquiry by phone, WhatsApp or email, and confirm your room.
• To manage your stay: check-in, the bill, payments and any requests.
• To meet legal duties, such as guest registers, ID records, Form C and tax records.
• To understand which pages are useful and improve the website (anonymous analytics only).

By sending an enquiry or a message, you agree that we may use your details for the purposes above. You can withdraw that consent at any time by writing to us. We will then stop using your details, except where the law requires us to keep them.

We do not sell, rent or trade your details. We share them only with:

• The companies that run our website, email and secure storage, only so they can provide those services to us.
• Government authorities, when the law requires it (for example, guest and foreign-national records).

• Enquiries that do not become a stay: up to two years, then deleted.
• Bills and payment records: as long as Indian tax law requires (currently eight years).
• ID copies and guest records: only as long as the law requires.

The website uses an encrypted (https) connection. Enquiries are stored on a secure server, and only the homestay’s staff can see them, each with their own password and only the access their job needs.

The website does not use advertising cookies. If analytics is switched on, it sets anonymous cookies that count visits. The staff area uses a cookie to keep staff signed in, which guests never see.

You can ask us to:

• tell you what details we hold about you and how we use them;
• correct or complete anything that is wrong;
• erase your details, unless the law requires us to keep them;
• name someone to act for you if you are unable to.

Write to us using the details below and we will reply within 30 days.

We collect a child’s age only when a parent or guardian includes it in an enquiry, so we can arrange the right room and beds. Enquiries must be sent by an adult.

For any question or complaint about your personal data, contact the owner of The White Palace, who handles these requests:

• Email: stay@thewhitepalace.in
• Phone and WhatsApp: +91 99251 96142
• Address: The White Palace, Airport Ring Road, Yogeswar Nagar, Bhuj, Gujarat 370001

If you are not satisfied with our answer, you may complain to the Data Protection Board of India.

We may update this policy. The date at the top shows when it last changed. See also our terms and conditions.